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Cancellation Policy

We understand things happen that take priority and mean you can’t make your hair appointment. We would appreciate it if you could provide us with 48 notice if you are to cancel. A courtesy reminder text is sent 48 hours as a reminder of your appointment and if you do not receive this notice, please advise the salon so we can check your contact details on our booking system.



In the case of repeated late cancellations and no shows we will ask that you pay a 50% deposit prior to any subsequent appointments.

Late cancellations and no-shows really impact our business, and other guests who are trying to in to see us but need to wait for an available time. We have therefore made the difficult decision to start taking deposits for larger services such as, smoothing treatments and large foil and balayage appointments. A 50% deposit will be required in these instances, based on your booked service. Service charges may differ once you’re in the salon and the complete your consultation and quotation.



Deposits can be made via internet bank transfer, or via EFTPOS or credit card over the phone. This deposit will come off the cost of your service on the day of your appointment. However, if you do not turn up for your appointment, or cancel within 48 hours, your deposit will be used to cover the costs in lieu of rendered services. 

We want you to love your hair and if for any reason we genuinely have not provided the result you were looking for please let us know within one week of your visit. We will arrange to re do the service for you free of charge. Where you have changed your mind or wanting something different, a cost will be incurred, and this will be agreed between you and the stylist during the consultant.

Our policy is to rectify before refund, and we will always require the chance to correct your hair before we consider a refund.

All policies are at the discretion of the Salon Manager.